IT Support Analyst at ARM Holdings, Stoke-on-Trent, West Midlands

ARM Holdings is a leading technology and IT company located in Stoke-on-Trent, West Midlands, United Kingdom. With a strong presence in the semiconductor industry, ARM Holdings is renowned for its innovative solutions that power a wide range of electronic devices worldwide. Key Responsibilities For IT Support Analyst: - Provide technical support to internal users, resolving hardware and software issues promptly and efficiently. - Install, configure, and maintain IT systems and applications to ensure optimal performance. - Troubleshoot network connectivity problems and implement solutions to enhance overall system reliability. - Collaborate with IT teams to identify and address security vulnerabilities, ensuring data protection and compliance with industry standards. - Assist in the implementation of IT projects, including system upgrades and software installations. - Create and maintain technical documentation to facilitate knowledge sharing and training for end-users. Required Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field. - Proven experience in IT support roles, with a strong understanding of hardware, software, and network systems. - Proficiency in operating systems such as Windows, Linux, and MacOS. - Excellent problem-solving skills and the ability to prioritise tasks effectively in a fast-paced environment. - Strong communication skills with the ability to interact with stakeholders at all levels. Desired Skills: - Certifications in ITIL, CompTIA, or Microsoft technologies would be advantageous. - Experience with cloud computing platforms such as AWS or Azure. - Knowledge of cybersecurity best practices and data protection regulations. - Familiarity with IT service management tools for incident tracking and resolution. Compensation & Benefits: - The annual salary range for the IT Support Analyst position at ARM Holdings is £25,000 to £35,000, depending on experience and qualifications. - Additional benefits include a competitive pension scheme, private healthcare, and opportunities for professional development and career growth within the company. How to Apply: To apply for the IT Support Analyst role at ARM Holdings, please visit our careers portal on the company website and submit your CV along with a cover letter outlining your relevant experience and qualifications. We look forward to receiving your application and potentially welcoming you to our dynamic team at ARM Holdings.