IT Support Analyst at Sky UK, Blackpool, North West England

Company Overview: Sky UK is a leading technology and entertainment company based in the United Kingdom. We are known for providing innovative services in television, broadband, and mobile communications to millions of customers across the country. As a forward-thinking organisation, we are committed to delivering exceptional experiences to our customers through cutting-edge technology and outstanding customer service. Key Responsibilities For IT Support Analyst: - Provide technical support to Sky UK employees for IT-related issues, including hardware, software, and network problems - Troubleshoot and resolve technical issues in a timely and efficient manner to minimise downtime - Install, configure, and maintain IT systems and equipment - Collaborate with the IT team to implement and upgrade systems as required - Document technical procedures and solutions for future reference - Assist in IT projects and initiatives to enhance the overall IT infrastructure - Keep abreast of technological advancements and best practices in IT support Required Qualifications: - A degree or diploma in IT, Computer Science, or a related field - Proven experience in IT support roles, preferably in a corporate environment - Strong knowledge of Windows operating systems, Microsoft Office Suite, and IT hardware - Excellent problem-solving and communication skills - Ability to work independently and as part of a team - IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) would be an advantage Desired Skills: - Experience with cloud computing platforms such as Microsoft Azure or Amazon Web Services (AWS) - Knowledge of networking protocols and security principles - Familiarity with ITIL best practices - Ability to multitask and prioritise workload effectively - Strong analytical and troubleshooting skills Compensation & Benefits: The annual salary range for the IT Support Analyst position at Sky UK in Blackpool, North West England, is between £25,000 to £30,000, depending on experience and qualifications. In addition to competitive pay, we offer a comprehensive benefits package that includes pension contributions, healthcare coverage, employee discounts, and opportunities for career development and training. How to Apply: To apply for the IT Support Analyst role at Sky UK, please visit our careers website and submit your CV along with a cover letter outlining your relevant experience and qualifications. We look forward to reviewing your application and potentially welcoming you to our dynamic IT team at Sky UK.