Hotel Receptionist at Marks & Spencer, Cardiff, Wales

Company Overview: Marks & Spencer, a renowned retail and hospitality brand, is synonymous with quality and customer service excellence. With a strong presence in Cardiff, Wales, Marks & Spencer is committed to providing exceptional shopping and dining experiences to its customers. Key Responsibilities for Hotel Receptionist: - Greet guests in a friendly and professional manner - Check guests in and out, handling reservations and room assignments efficiently - Answer phone calls, emails, and in-person inquiries promptly and courteously - Provide information about hotel services, facilities, and local attractions - Handle guest requests and complaints effectively, ensuring guest satisfaction - Process payments and maintain accurate guest accounts - Collaborate with other hotel staff to ensure smooth operations Required Qualifications: - Proven experience as a receptionist or in a customer-facing role - Excellent communication and interpersonal skills - Strong organisational and multitasking abilities - Proficiency in using hotel management software and standard office applications - A high school diploma or equivalent qualification Desired Skills: - Additional language proficiency is advantageous - Knowledge of the local area and attractions - Previous experience in the hospitality industry - Ability to remain calm and professional in high-pressure situations Compensation & Benefits: The annual salary range for the Hotel Receptionist position at Marks & Spencer in Cardiff is between £18,000 to £22,000, depending on experience and qualifications. In addition to competitive pay, we offer benefits such as staff discounts, training opportunities, and a supportive work environment. How to Apply: To apply for the Hotel Receptionist position at Marks & Spencer in Cardiff, please visit our careers website and submit your CV and a cover letter outlining your relevant experience and why you are interested in joining our team. We look forward to receiving your application and potentially welcoming you to the Marks & Spencer family.