Customer Service Advisor at InterContinental Hotels Group, Swindon, South West England

Company Overview: InterContinental Hotels Group is a renowned multinational hospitality company operating various luxury and upscale hotel brands worldwide. With a strong presence in Swindon, South West England, the group is committed to providing exceptional guest experiences and creating memorable stays for travellers. Key Responsibilities for Customer Service Advisor: - Deliver exceptional customer service to guests by responding to inquiries, resolving issues, and ensuring guest satisfaction. - Handle check-ins and check-outs efficiently, processing payments accurately and maintaining guest records. - Provide information about hotel facilities, services, and local attractions to enhance guest experience. - Address guest complaints promptly and escalate complex issues to the relevant departments for resolution. - Collaborate with other hotel staff to ensure seamless operations and uphold high service standards. Required Qualifications: - Proven experience in a customer service role within the hospitality industry. - Strong communication skills and ability to interact effectively with diverse clientele. - Proficiency in using hotel management software and basic computer applications. - Excellent organisational skills and attention to detail to manage guest requests efficiently. - Ability to work flexible hours, including weekends and holidays, to meet operational requirements. Desired Skills: - Multilingual proficiency to communicate with international guests. - Knowledge of Swindon and surrounding areas to provide recommendations to guests. - Previous experience in a similar role within a luxury hotel environment. - Certification in hospitality or customer service training programmes. Compensation & Benefits: The annual salary range for the Customer Service Advisor position at InterContinental Hotels Group in Swindon, South West England, is between £18,000 to £22,000, depending on experience and qualifications. In addition to competitive pay, the company offers benefits such as staff discounts, training opportunities, and career development prospects within the group. How to Apply: Interested candidates who meet the requirements are invited to submit their CV and a cover letter highlighting their relevant experience and skills to the InterContinental Hotels Group recruitment team. Shortlisted candidates will be contacted for further assessment and interviews. Thank you for considering a career with us.