Case Worker at Foreign Office, Reading, South East England

Company Overview The Foreign Office, a pivotal department within the UK Government, is dedicated to safeguarding the country's interests overseas, promoting a secure and prosperous United Kingdom through international partnerships. Based in Reading, South East England, we are at the forefront of addressing global challenges, supporting British nationals abroad, and driving the nation's diplomatic efforts. Our team is composed of dedicated professionals who work tirelessly to make a significant impact on a global scale. Key Responsibilities For Case Worker As a Case Worker at the Foreign Office, you will play a crucial role in providing support and assistance to British nationals facing difficulties abroad. This position demands a high level of responsibility, empathy, and the ability to handle complex situations with discretion and professionalism. Your main duties will include: - Assessing and responding to consular inquiries and requests for assistance from British nationals abroad, ensuring timely and effective support. - Coordinating with local authorities, embassies, and consulates worldwide to resolve cases. - Providing accurate advice on legal, medical, and financial issues to British nationals in distress. - Managing sensitive cases, including those involving detention, serious illness, or death, with compassion and confidentiality. - Maintaining comprehensive records of cases handled and ensuring all actions taken comply with the Foreign Office policies and procedures. - Participating in emergency response teams as required during crises affecting British nationals overseas. Required Qualifications - A bachelor's degree in International Relations, Political Science, Law, or a related field. - A minimum of 2 years of experience in case management, ideally within a consular, legal, or international relations context. - Legal entitlement to work in the UK. Desired Skills - Exceptional communication and interpersonal skills, with the ability to interact effectively with individuals from diverse cultural backgrounds. - Strong problem-solving skills and the capacity to make sound decisions in challenging situations. - Proficiency in a second language is highly desirable. - Ability to work under pressure and handle sensitive information with discretion. - Strong organisational skills and attention to detail. Compensation & Benefits The Foreign Office offers a competitive salary range for the Case Worker position of £28,000 to £35,000 per annum, commensurate with experience. Our comprehensive benefits package includes: - Civil Service pension scheme. - Generous annual leave entitlement. - Flexible working arrangements. - Opportunities for professional development and overseas travel. - Access to health and well-being resources. How to Apply If you are motivated by the prospect of making a difference in the lives of British nationals abroad and meet the qualifications outlined above, we welcome your application. Please submit your CV and a cover letter outlining your suitability for the role and your reasons for applying to the Foreign Office. Ensure your application highlights your relevant experience, qualifications, and skills as they pertain to the responsibilities and requirements of the Case Worker position. Applications should be submitted through the official Foreign Office careers portal. We encourage early applications as the selection process may begin before the closing date. The Foreign Office is committed to diversity and equality and welcomes applications from all sections of the community. We are especially keen to hear from underrepresented groups in the Foreign Office workforce.