Technical Support Engineer at Adobe, Atlanta, Georgia

Company Overview:
Adobe is a global leader in digital media and digital marketing solutions. With a strong emphasis on creativity and innovation, Adobe empowers businesses and individuals to create engaging content and deliver exceptional digital experiences across various platforms.

Key Responsibilities For Technical Support Engineer:
- Provide technical support to Adobe customers via phone, email, and chat
- Troubleshoot and resolve technical issues related to Adobe software products
- Collaborate with cross-functional teams to escalate and resolve complex technical problems
- Document customer interactions and solutions in the support database
- Contribute to knowledge base articles and provide input for product improvements
- Stay updated on Adobe products and technologies to provide accurate support

Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Proven experience in technical support or customer service role
- Strong knowledge of operating systems (Windows, macOS) and software applications
- Familiarity with troubleshooting tools and techniques
- Excellent communication skills and ability to explain technical information clearly
- Strong problem-solving skills and ability to work under pressure

Desired Skills:
- Experience with Adobe Creative Cloud products or similar design software
- Knowledge of web technologies (HTML, CSS, JavaScript)
- Certification in relevant technical areas (e.g., CompTIA, Microsoft, Adobe)
- Familiarity with CRM systems and ticketing tools
- Ability to work effectively in a fast-paced and dynamic environment

Compensation & Benefits:
The annual salary range for the Technical Support Engineer position at Adobe in Atlanta, Georgia is $60,000 - $80,000, commensurate with experience and qualifications. In addition to competitive compensation, Adobe offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, professional development opportunities, and employee discounts on Adobe products.

How to Apply:
To apply for the Technical Support Engineer position at Adobe, please visit our careers page on the Adobe website and submit your resume and cover letter online. Only qualified candidates will be contacted for further assessment. Thank you for considering a career with Adobe.