Patient Services Coordinator at UCHealth, Charlotte, North Carolina

Company Overview:
UCHealth is a leading healthcare organization dedicated to providing exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals. With a strong presence in Charlotte, North Carolina, UCHealth is committed to improving the health and well-being of the community through innovative practices and cutting-edge technologies.

Key Responsibilities For Patient Services Coordinator:
- Serve as the primary point of contact for patients, families, and visitors, providing exceptional customer service and support.
- Schedule appointments, procedures, and consultations, ensuring efficient coordination of patient care.
- Verify insurance coverage, collect co-payments, and assist with billing inquiries to ensure accurate financial transactions.
- Maintain patient records, ensuring confidentiality and compliance with healthcare regulations.
- Coordinate referrals to specialists, diagnostic tests, and other healthcare services as needed.
- Collaborate with healthcare providers, nurses, and administrative staff to optimize patient care delivery.
- Respond to inquiries via phone, email, and in person, addressing concerns and providing information in a timely manner.
- Assist with administrative tasks such as data entry, filing, and inventory management to support smooth clinic operations.

Required Qualifications:
- Bachelor's degree in Healthcare Administration, Business Administration, or related field.
- 2+ years of experience in a healthcare setting, preferably in patient services or medical administration.
- Strong knowledge of medical terminology, insurance procedures, and healthcare regulations.
- Excellent communication skills, both verbal and written, with a focus on customer service.
- Proficiency in using electronic health records (EHR) systems and Microsoft Office Suite.
- Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.

Desired Skills:
- Certification in Healthcare Management or Medical Office Administration.
- Experience with scheduling software and billing systems.
- Bilingual proficiency in Spanish or other languages commonly spoken in the community.
- Knowledge of quality improvement processes and patient satisfaction metrics.
- Strong attention to detail and problem-solving abilities.

Compensation & Benefits:
The annual salary range for the Patient Services Coordinator position at UCHealth in Charlotte, North Carolina is $45,000 - $55,000, commensurate with experience. In addition to competitive pay, UCHealth offers a comprehensive benefits package including medical, dental, and vision insurance, retirement savings plans, paid time off, and professional development opportunities.

How to Apply:
To apply for the Patient Services Coordinator position at UCHealth in Charlotte, North Carolina, please visit our careers page on the UCHealth website and submit your resume and cover letter online. We look forward to reviewing your application and potentially welcoming you to our dedicated team of healthcare professionals at UCHealth.