Patient Experience Manager at Mayo Clinic, Minneapolis, Minnesota

Company Overview: Mayo Clinic, a renowned healthcare organization, is dedicated to providing expert, compassionate care to patients from around the world. With a commitment to cutting-edge research, education, and innovation, Mayo Clinic is a leader in the healthcare industry, known for its patient-centered approach and emphasis on excellence. Key Responsibilities For Patient Experience Manager: - Develop and implement strategies to enhance patient satisfaction and improve overall experience - Lead initiatives to ensure consistent quality of care and service delivery - Collaborate with healthcare teams to identify and address patient experience improvement opportunities - Analyze patient feedback and data to drive continuous improvement efforts - Train and educate staff on best practices for patient interactions and communication - Oversee the implementation of patient-centered care programs and initiatives - Monitor patient experience metrics and outcomes to track progress and identify areas for enhancement Required Qualifications: - Bachelor's degree in Healthcare Administration, Business Administration, or related field - 5+ years of experience in healthcare management, with a focus on patient experience or customer service - Strong understanding of healthcare operations and regulatory requirements - Excellent communication and interpersonal skills - Proven track record of leading successful patient experience improvement initiatives - Ability to collaborate effectively with multidisciplinary teams Desired Skills: - Master's degree in Healthcare Administration or related field - Certification in Patient Experience (CPXP) or related credential - Experience working in a large healthcare organization - Knowledge of quality improvement methodologies - Proficiency in data analysis and performance metrics Compensation & Benefits: The annual salary range for the Patient Experience Manager position at Mayo Clinic in Minneapolis, Minnesota is $90,000 to $120,000, commensurate with experience and qualifications. In addition to competitive compensation, Mayo Clinic offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, professional development opportunities, and more. How to Apply: To apply for the Patient Experience Manager position at Mayo Clinic in Minneapolis, Minnesota, please visit our careers website and submit your application online. We look forward to reviewing your qualifications and potentially welcoming you to our team dedicated to providing exceptional patient care and experience.