IT Support Specialist at Epic Systems, Louisville, Kentucky

Company Overview:
Epic Systems is a leading technology company headquartered in Louisville, Kentucky. We specialize in providing innovative software solutions to streamline healthcare operations and improve patient care outcomes. With a strong focus on cutting-edge technology and customer satisfaction, we are committed to driving excellence in the healthcare IT industry.

Key Responsibilities for IT Support Specialist:
- Provide technical support to end-users on various IT issues and incidents
- Troubleshoot hardware, software, and network problems
- Install, configure, and maintain computer systems and peripherals
- Collaborate with the IT team to resolve complex technical issues
- Ensure data security and privacy protocols are followed
- Document all support activities and solutions in the ticketing system
- Assist in IT projects and initiatives as needed

Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Proven experience as an IT Support Specialist or in a similar role
- Strong knowledge of Windows and Mac operating systems
- Familiarity with networking protocols and troubleshooting techniques
- Excellent problem-solving and communication skills
- Ability to prioritize tasks and work efficiently in a fast-paced environment

Desired Skills:
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)
- Experience with ITIL framework and service desk operations
- Knowledge of virtualization technologies like VMware or Hyper-V
- Scripting or programming skills in languages like PowerShell or Python
- Understanding of cloud computing principles and platforms

Compensation & Benefits:
The annual salary range for the IT Support Specialist position at Epic Systems in Louisville, Kentucky is competitive and commensurate with experience. In addition to a competitive salary, we offer a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and opportunities for professional development.

How to Apply:
To apply for the IT Support Specialist position at Epic Systems, please visit our careers page on our company website and submit your resume along with a cover letter outlining your qualifications and interest in the role. Our HR team will review all applications and contact qualified candidates for further steps in the recruitment process. Thank you for considering a career with Epic Systems.