Patient Experience Manager at National Institutes of Health (NIH), Miami, Florida

Company Overview: National Institutes of Health (NIH) is a renowned healthcare administration organization dedicated to advancing medical research and improving public health. With a commitment to excellence and innovation, NIH plays a pivotal role in shaping the future of healthcare globally. Key Responsibilities For Patient Experience Manager: - Develop and implement strategies to enhance patient satisfaction and overall experience within NIH facilities in Miami, Florida. - Collaborate with healthcare professionals and administrative staff to identify areas for improvement in patient care processes. - Analyze patient feedback and data to drive initiatives aimed at optimizing patient experience and quality of care. - Lead training programs for staff to ensure consistent delivery of high-quality, patient-centered care. - Establish and maintain relationships with patients to gather insights and address concerns proactively. Required Qualifications: - Bachelor's degree in Healthcare Administration, Business Administration, or a related field. - Minimum of 3 years of experience in a healthcare setting, preferably in a patient experience or customer service role. - Strong understanding of healthcare regulations and compliance standards. - Excellent communication and interpersonal skills to engage with diverse stakeholders effectively. - Proven track record of implementing successful patient experience improvement initiatives. Desired Skills: - Master's degree in Healthcare Administration or related field. - Certification in Patient Experience or Customer Service Excellence. - Experience with patient satisfaction survey tools and data analysis. - Ability to lead cross-functional teams and drive organizational change. - Proficiency in healthcare management software and CRM systems. Compensation & Benefits: The annual salary range for the Patient Experience Manager position at NIH in Miami, Florida is $80,000 - $100,000, commensurate with experience and qualifications. In addition to competitive pay, NIH offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and professional development opportunities. How to Apply: To apply for the Patient Experience Manager position at NIH in Miami, Florida, please submit your resume and cover letter through our online career portal on the NIH website. We look forward to reviewing your application and potentially welcoming you to our dynamic team dedicated to transforming healthcare experiences for our patients.