Customer Service Administrator at Robert Half, Richmond, Virginia

Company Overview: Robert Half is a renowned global staffing firm specializing in the recruitment of skilled professionals in various fields. With a strong reputation for connecting companies with top talent, Robert Half values professionalism, integrity, and exceptional service delivery. Join our team in Richmond, Virginia, and be part of a dynamic organization committed to excellence in the Administrative & Office Support industry. Key Responsibilities for Customer Service Administrator: - Respond to customer inquiries via phone, email, and in-person with a focus on providing accurate and timely information. - Process customer orders, returns, and exchanges efficiently while ensuring a high level of customer satisfaction. - Maintain customer records and update databases with relevant information. - Collaborate with internal teams to resolve customer issues and escalate complex cases as needed. - Assist in developing and implementing customer service policies and procedures to enhance overall service quality. Required Qualifications: - High school diploma or equivalent; additional certification in customer service is a plus. - Proven experience in a customer service role, handling inquiries and resolving issues effectively. - Strong communication skills, both verbal and written, with the ability to convey information clearly and professionally. - Proficiency in MS Office applications and experience working with CRM software. - Excellent problem-solving abilities and a customer-focused mindset. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Desired Skills: - Previous experience in the administrative support field. - Knowledge of industry-specific customer service best practices. - Fluency in a second language, particularly Spanish or Mandarin. - Familiarity with cloud-based customer service tools and platforms. Compensation & Benefits: The annual salary range for the Customer Service Administrator position at Robert Half in Richmond, Virginia, is $35,000 to $45,000, commensurate with experience and qualifications. In addition to competitive pay, employees enjoy benefits such as health insurance, retirement plans, paid time off, and professional development opportunities. How to Apply: To apply for the Customer Service Administrator role at Robert Half in Richmond, Virginia, please visit our careers page on the company website. Submit your resume and a cover letter outlining your relevant experience and qualifications. Shortlisted candidates will be contacted for further interviews. Thank you for considering a career with Robert Half.