Remote Technical Support Engineer

Company Overview:
Wipro is a leading global information technology, consulting, and business process services company. With a strong commitment to innovation and technology-driven solutions, Wipro embraces a remote-first work culture, allowing employees to work from anywhere in the USA. At Wipro, we believe in empowering our team members to thrive in a virtual environment while fostering collaboration and professional growth.

Position Summary:
As a Remote Technical Support Engineer at Wipro, you will play a crucial role in providing exceptional customer support for our remote customer base. You will leverage your technical expertise to troubleshoot and resolve customer issues, ensuring a seamless experience for our clients.

Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, or chat
- Troubleshoot hardware and software issues, escalating complex problems as needed
- Document support interactions and solutions in a clear and concise manner
- Collaborate with cross-functional teams to ensure timely issue resolution
- Continuously improve technical knowledge and skills to enhance customer support quality

Required Qualifications:
- Proven experience in technical support or a related field
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks effectively in a remote environment
- Familiarity with remote collaboration tools and virtual communication platforms

Technical Requirements:
- Dedicated home office space conducive to remote work
- Reliable high-speed internet connection
- Availability to work in specific time zones as needed for customer support coverage

Desired Skills:
- Certification in relevant technical fields
- Experience working in a remote team environment
- Proficiency in additional languages for customer support

Compensation & Benefits:
This full-time remote position offers a competitive annual salary range of $50,000 to $70,000, commensurate with experience. In addition, Wipro provides remote-specific benefits, including a home office stipend or equipment, flexible working hours to accommodate diverse schedules, and virtual team building activities to foster camaraderie among distributed teams.

How to Apply:
To apply for the Remote Technical Support Engineer position at Wipro, please submit your resume and a cover letter outlining your relevant experience and qualifications to our online application portal. Our virtual onboarding process ensures a smooth transition into your new role, with access to remote team collaboration tools and ongoing support for your professional development. We look forward to welcoming you to our remote team at Wipro.