Remote Call Center Representative

Company Overview: Hotjar is a leading player in the Remote Customer Support industry, offering innovative solutions to enhance customer experiences. At Hotjar, we embrace a fully remote work culture, allowing employees to work from anywhere in the USA. Our commitment to remote work enables our team to achieve work-life balance while delivering exceptional service to our clients. Position Summary: As a Remote Call Center Representative at Hotjar, you will play a crucial role in providing top-notch customer support to our clients. This remote role requires excellent communication skills, a customer-centric approach, and the ability to work independently from your home office. Key Responsibilities: - Handle inbound and outbound customer calls professionally and efficiently - Resolve customer inquiries, issues, and complaints with empathy and accuracy - Maintain detailed records of customer interactions and transactions - Collaborate with the remote team to ensure seamless customer support operations Required Qualifications: - Proven experience in a customer service or call center role - Strong verbal and written communication skills - Ability to work independently and manage time effectively in a remote setting - High school diploma or equivalent - Reliable high-speed internet connection and a dedicated home office setup Technical Requirements: - Minimum internet speed of 25 Mbps for seamless remote communication - Proficient in using remote collaboration tools such as Zoom, Slack, and Google Workspace - Comfortable working in a specific time zone to align with team meetings and customer support hours Desired Skills: - Multitasking abilities to handle multiple customer inquiries simultaneously - Experience with CRM software and ticketing systems - Strong problem-solving skills to address complex customer issues efficiently Compensation & Benefits: - Competitive annual salary range of $35,000 - $45,000 commensurate with experience - Home office stipend or equipment provided to support remote work setup - Flexible working hours with considerations for different time zones - Virtual onboarding process for seamless integration into the remote team - Remote team collaboration tools like Slack and Zoom for effective communication - Virtual team building activities to foster team cohesion and engagement - Occasional travel requirements for team meetups and training sessions How to Apply: To apply for the Remote Call Center Representative position at Hotjar, please submit your resume and a cover letter highlighting your relevant experience and remote work capabilities. We look forward to reviewing your application and welcoming you to our remote team at Hotjar.