Remote Live Chat Agent

Company Overview:
Asana is a leading remote-first company specializing in providing innovative project management solutions. Embracing a remote work culture, Asana values flexibility, autonomy, and collaboration across its distributed teams. Our commitment to remote work enables employees to work from anywhere in the USA, fostering a diverse and inclusive workforce.

Position Summary:
As a Remote Live Chat Agent at Asana, you will play a pivotal role in delivering exceptional customer support through live chat interactions. This fully remote position offers the opportunity to engage with customers, troubleshoot issues, and provide timely solutions, contributing to Asana's commitment to customer satisfaction.

Key Responsibilities:
- Engage with customers via live chat to address inquiries, provide product information, and resolve issues promptly.
- Demonstrate excellent communication skills and empathy to ensure a positive customer experience.
- Collaborate with cross-functional teams to escalate and resolve complex customer concerns.
- Maintain accurate records of customer interactions and feedback to drive continuous improvement.

Required Qualifications:
- Proven experience in customer support or a related field, with a strong focus on delivering high-quality service remotely.
- Excellent written communication skills and the ability to multitask effectively in a fast-paced environment.
- Proficiency in using live chat platforms and customer support tools.
- Demonstrated ability to work independently and prioritize tasks while meeting deadlines.
- Reliable high-speed internet connection and a dedicated home office setup conducive to remote work.

Technical Requirements:
- Minimum internet speed of 25 Mbps for seamless communication.
- Comfortable working remotely from any location within the USA.
- Ability to adapt to flexible working hours based on customer needs.
- Proficient in using collaboration tools such as Slack, Zoom, and Asana.
- Comfortable with virtual team communication and participation in virtual team building activities.

Desired Skills:
- Experience with Zendesk or similar customer support platforms.
- Knowledge of project management principles.
- Multilingual proficiency to assist a diverse customer base.

Compensation & Benefits:
The annual salary range for the Remote Live Chat Agent position at Asana is $45,000 - $55,000, commensurate with experience. In addition to competitive compensation, Asana offers remote-specific benefits, including a home office stipend or equipment provision, virtual onboarding, and access to remote team collaboration tools. Employees enjoy virtual team building activities and occasional travel requirements for team meetups.

How to Apply:
To apply for the Remote Live Chat Agent position at Asana, please submit your resume and a cover letter highlighting your relevant experience and remote work capabilities. We look forward to reviewing your application and potentially welcoming you to our remote team at Asana.