Remote Technical Support Engineer

Company Overview:
InVision is a leading player in the remote customer support industry, known for its innovative solutions and commitment to remote work culture. Our distributed team thrives on collaboration, flexibility, and empowerment, allowing employees to excel in their roles while maintaining a healthy work-life balance.

Position Summary:
As a Remote Technical Support Engineer at InVision, you will play a crucial role in providing top-tier technical assistance to our customers across the USA. This fully remote position offers the opportunity to work from anywhere in the country, leveraging cutting-edge technology to deliver exceptional support services.

Key Responsibilities:
- Respond to customer inquiries promptly and professionally via email, chat, or phone
- Troubleshoot technical issues and provide solutions in a timely manner
- Collaborate with cross-functional teams to escalate and resolve complex problems
- Document customer interactions and solutions accurately in the system
- Identify patterns in customer issues and provide feedback to improve product usability

Required Qualifications:
- Proven experience in technical support or a related field
- Strong communication skills and customer-oriented approach
- Ability to work independently and efficiently in a remote environment
- Proficient in using remote collaboration tools for team communication
- Excellent time management skills to prioritize tasks effectively

Technical Requirements:
- Dedicated home office setup with a quiet workspace and ergonomic chair
- High-speed internet connection with a minimum speed of 25 Mbps
- Comfortable working in a remote-first environment with flexible working hours
- Availability to work in Pacific Standard Time (PST) or Eastern Standard Time (EST)

Desired Skills:
- Experience with CRM software and ticketing systems
- Familiarity with SaaS products and cloud-based services
- Proven track record of remote team collaboration and virtual communication
- Ability to adapt to a fast-paced, dynamic work environment

Compensation & Benefits:
We offer a competitive annual salary range of $60,000 - $80,000, commensurate with experience, for this remote position at InVision. In addition, we provide remote-specific benefits such as a home office stipend or equipment allowance, flexible working hours, virtual onboarding, and access to top-notch remote team collaboration tools. Employees also enjoy virtual team building activities and occasional travel opportunities for team meetups.

How to Apply:
To join our remote team at InVision, please submit your resume and a cover letter outlining your relevant experience and remote work capabilities. We look forward to reviewing your application and welcoming you to our distributed team dedicated to excellence in customer support.