Customer Service Administrator at Mayo Clinic, Indianapolis, Indiana

Company Overview: Mayo Clinic, a renowned healthcare organization, is dedicated to providing expert and compassionate care to patients in Indianapolis, Indiana. With a legacy of innovation and excellence in healthcare, Mayo Clinic offers a collaborative and inclusive work environment where employees are valued for their contributions to improving patient outcomes. Key Responsibilities For Customer Service Administrator: - Serve as the primary point of contact for patients, families, and visitors, providing exceptional customer service and support. - Manage incoming calls, emails, and inquiries, ensuring prompt and accurate responses. - Schedule appointments, verify insurance coverage, and assist with registration processes. - Maintain patient records and confidentiality in compliance with healthcare regulations. - Collaborate with healthcare providers and staff to coordinate patient care and address customer needs effectively. Required Qualifications: - Bachelor's degree in Healthcare Administration, Business Administration, or related field. - Proven experience in customer service or administrative roles, preferably in a healthcare setting. - Strong communication skills, both verbal and written, with the ability to interact professionally with diverse stakeholders. - Proficiency in MS Office applications and experience with electronic health records systems. - Detail-oriented with excellent organizational skills and the ability to multitask in a fast-paced environment. Desired Skills: - Knowledge of medical terminology and healthcare processes. - Experience with appointment scheduling software and customer relationship management systems. - Ability to work effectively in a team environment and adapt to changing priorities. - Strong problem-solving skills and a customer-focused approach to service delivery. Compensation & Benefits: The annual salary range for the Customer Service Administrator position at Mayo Clinic in Indianapolis, Indiana is competitive and commensurate with experience. In addition to a competitive salary, Mayo Clinic offers a comprehensive benefits package that includes healthcare coverage, retirement plans, paid time off, professional development opportunities, and employee wellness programs. How to Apply: To apply for the Customer Service Administrator position at Mayo Clinic in Indianapolis, please visit our careers website and submit your resume and cover letter. We appreciate your interest in joining our team and contributing to our mission of providing outstanding patient care and service excellence.