Network Technician at Whitbread plc – Remote Job Position

Company Overview Whitbread plc is a leading multinational hospitality and restaurant group, renowned for its portfolio of iconic brands and commitment to delivering exceptional guest experiences. With a strong focus on innovation, sustainability, and employee development, Whitbread plc continues to expand its digital infrastructure to support a growing remote workforce and enhance operational efficiency across its global locations. Position Summary The Network Technician role at Whitbread plc is a remote, full‑time position responsible for maintaining, troubleshooting, and optimizing the company’s network environment. The successful candidate will provide tier‑1 and tier‑2 IT support, configure network devices, and collaborate with cross‑functional teams to resolve connectivity issues, ensuring reliable and secure network performance for all Whitbread plc operations. Key Responsibilities Diagnose, troubleshoot, and resolve network connectivity problems for end‑users and corporate sites. Configure, install, and maintain routers, switches, firewalls, and wireless access points. Monitor network performance using monitoring tools and proactively address potential issues. Provide first‑line IT support for hardware, software, and network‑related incidents. Document network configurations, changes, and incident resolutions in the ticketing system. Collaborate with senior network engineers and security teams to implement network upgrades and security patches. Assist in the development and maintenance of network diagrams, standard operating procedures, and knowledge base articles. Participate in on‑call rotation to provide after‑hours support as required. Required Qualifications Demonstrated ability in network troubleshooting and providing effective IT support. Hands‑on experience with network configuration of Cisco, Juniper, or equivalent equipment. Strong technical knowledge of TCP/IP, VLANs, VPNs, DNS, DHCP, and wireless technologies. Proven problem‑solving skills with a methodical approach to incident resolution. 0 to 14 years of relevant experience in a network support or technician role. Excellent communication skills, both written and verbal, to interact with remote teams and non‑technical stakeholders. Ability to work independently in a remote environment while adhering to service level agreements. Required Education Degree or certification classified under Others (e.g., associate degree, vocational training, industry certifications such as CompTIA Network+, Cisco CCNA, or equivalent). Desired Skills Experience with network monitoring platforms (e.g., SolarWinds, PRTG, Nagios). Familiarity with cloud networking concepts and services (AWS, Azure, Google Cloud). Knowledge of network security best practices and basic firewall rule management. Exposure to scripting or automation tools (PowerShell, Python) for routine tasks. ITIL Foundation certification or similar service management training. Compensation & Benefits Whitbread plc offers a competitive salary range of $57,000 to $106,000 annually, commensurate with experience and qualifications. Additional benefits include: Comprehensive health, dental, and vision insurance. Retirement savings plan with company matching contributions. Generous paid time off and holiday schedule. Professional development budget and support for certifications. Remote‑work stipend for home office equipment and connectivity. How to Apply Interested candidates should visit the Whitbread plc careers portal, locate the Network Technician – Remote posting, and submit an up‑to‑date resume along with a concise cover letter outlining relevant experience and motivation for the role. Applications will be reviewed on a rolling basis, and qualified applicants will be contacted for an initial virtual interview.