Technical Support Engineer at Slack (Salesforce), Louisville, Kentucky

Company Overview: Slack (Salesforce) is a leading technology company specializing in communication and collaboration tools for businesses. As a part of the Salesforce family, Slack is at the forefront of innovative solutions that empower teams to work more efficiently and effectively. Key Responsibilities for Technical Support Engineer: - Provide technical support to customers via phone, email, or chat, assisting with troubleshooting and issue resolution. - Collaborate with cross-functional teams to escalate and resolve complex technical problems. - Document and track customer issues using internal systems to ensure timely resolution. - Conduct product demonstrations and training sessions for customers to enhance their understanding of Slack (Salesforce) products. - Continuously update technical knowledge and skills to stay abreast of new features and functionalities. Required Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field. - Proven experience in technical support or a related customer-facing role. - Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently. - Excellent communication skills to interact effectively with customers and internal teams. - Ability to work independently and collaboratively in a fast-paced environment. Desired Skills: - Certification in relevant technologies such as ITIL or Microsoft Certified Professional (MCP). - Familiarity with cloud-based applications and SaaS platforms. - Experience with Salesforce or other CRM systems. - Knowledge of programming languages like JavaScript or Python. - Previous experience in a software development or quality assurance role. Compensation & Benefits: The annual salary range for the Technical Support Engineer position at Slack (Salesforce) in Louisville, Kentucky is competitive and commensurate with experience. In addition to competitive pay, employees are eligible for a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and professional development opportunities. How to Apply: To apply for the Technical Support Engineer position at Slack (Salesforce) in Louisville, Kentucky, please submit your updated resume and a cover letter highlighting your relevant experience and qualifications. Applications can be sent through the company's official career portal on the Slack (Salesforce) website. We look forward to reviewing your application and potentially welcoming you to our dynamic team.