Concierge at Banff Springs Hotel, Montreal, Quebec

Company Overview: Banff Springs Hotel is a prestigious and iconic luxury hotel located in the heart of Montreal, Quebec. Known for its unparalleled service and breathtaking views, the hotel offers a unique and unforgettable experience for guests from around the world. Key Responsibilities For Concierge: - Greet and assist guests upon arrival, providing exceptional customer service and creating a warm and welcoming atmosphere. - Provide information about local attractions, restaurants, and transportation options to enhance guests' stay. - Coordinate guest requests such as restaurant reservations, transportation arrangements, and special event bookings. - Handle guest inquiries and complaints professionally and promptly to ensure guest satisfaction. - Maintain a clean and organized concierge desk area and lobby space. Required Qualifications: - High school diploma or equivalent. - Minimum of 2 years of experience in a customer service role, preferably in the hospitality industry. - Strong communication skills in English and French, both verbal and written. - Excellent knowledge of Montreal and surrounding areas to provide accurate recommendations to guests. - Ability to work in a fast-paced environment, prioritize tasks, and handle multiple responsibilities simultaneously. - Strong interpersonal skills and a friendly demeanor to interact effectively with guests and colleagues. Desired Skills: - Additional language skills such as Spanish or Mandarin would be an asset. - Certification in hospitality management or related field. - Experience using hotel management software systems. - Knowledge of local cultural events, festivals, and attractions. Compensation & Benefits: The annual salary range for the Concierge position at Banff Springs Hotel in Montreal, Quebec, is between $35,000 to $45,000 CAD, commensurate with experience and qualifications. In addition to competitive pay, we offer a comprehensive benefits package including health and dental insurance, retirement savings plans, employee discounts on hotel services, and opportunities for professional development and growth within the company. How to Apply: To apply for the Concierge position at Banff Springs Hotel, please submit your resume and a cover letter outlining your relevant experience and qualifications via our online career portal on our official website. Only selected candidates will be contacted for further steps in the recruitment process. Thank you for your interest in joining our exceptional team at Banff Springs Hotel.