Customer Service Administrator at City of New York, Richmond, Virginia

Company Overview: The City of New York is a renowned municipality known for its dedication to serving its diverse population with excellence. As an administrative hub, the City of New York in Richmond, Virginia, upholds high standards of professionalism and customer service in all its operations. Key Responsibilities for Customer Service Administrator: - Serve as the primary point of contact for customer inquiries and concerns - Respond promptly to customer emails, phone calls, and in-person inquiries - Maintain accurate records of customer interactions and transactions - Coordinate with other departments to resolve customer issues effectively - Assist in processing customer orders, refunds, and exchanges - Provide information about products, services, and policies to customers - Identify and escalate priority issues to ensure timely resolution - Contribute to the development of customer service procedures and guidelines Required Qualifications: - Proven experience in a customer service or administrative role - Excellent communication skills, both verbal and written - Strong interpersonal skills and a customer-focused approach - Proficiency in MS Office applications (Word, Excel, Outlook) - Ability to multitask and prioritize in a fast-paced environment - Attention to detail and accuracy in data entry and record-keeping - High school diploma or equivalent; additional education is a plus Desired Skills: - Experience using customer relationship management (CRM) software - Knowledge of administrative processes and procedures - Bilingual proficiency in English and Spanish - Ability to handle difficult customers with empathy and professionalism - Strong problem-solving skills and a proactive attitude Compensation & Benefits: The City of New York offers a competitive annual salary range for the Customer Service Administrator position, commensurate with experience and qualifications. In addition to the salary, employees enjoy benefits such as health insurance, retirement plans, paid time off, professional development opportunities, and a supportive work environment that fosters growth and advancement. How to Apply: To apply for the Customer Service Administrator position at the City of New York in Richmond, Virginia, please submit your resume and a cover letter highlighting your relevant experience and qualifications. Applications can be sent through the official City of New York career portal or via email to the HR department. Only shortlisted candidates will be contacted for further evaluation. Thank you for considering a career with the City of New York.