Customer Service Administrator at IBM, Boise, Idaho

Company Overview: IBM is a globally renowned technology company that focuses on innovation and cutting-edge solutions in various industries. With a rich history spanning over a century, IBM is committed to driving progress through advanced technologies such as artificial intelligence, cloud computing, and cybersecurity. The company values diversity, creativity, and excellence in all its operations. Key Responsibilities For Customer Service Administrator: - Provide exceptional customer service support via phone, email, and chat channels - Handle customer inquiries, resolve complaints, and escalate issues as needed - Maintain accurate records of customer interactions and transactions - Collaborate with internal teams to ensure timely resolution of customer issues - Assist in processing orders, returns, and exchanges accurately and efficiently - Contribute to improving customer service processes and procedures Required Qualifications: - High school diploma or equivalent; Associate's degree preferred - Proven experience in customer service or administrative support role - Excellent communication skills, both verbal and written - Proficiency in MS Office suite and CRM software - Strong problem-solving abilities and attention to detail - Ability to multitask, prioritize workload, and work effectively under pressure Desired Skills: - Experience in a technology or IT-related industry - Knowledge of help desk support or technical troubleshooting - Fluency in a second language, especially Spanish, French, or Mandarin - Certification in customer service or related field - Familiarity with IBM products and services Compensation & Benefits: The Customer Service Administrator position at IBM in Boise, Idaho offers a competitive annual salary range of $40,000 to $50,000, commensurate with experience and qualifications. In addition to the salary, IBM provides a comprehensive benefits package that includes health insurance, retirement plans, paid time off, professional development opportunities, and employee discounts on IBM products and services. How to Apply: To apply for the Customer Service Administrator position at IBM in Boise, Idaho, please visit our company website and submit your resume online through the careers portal. Only shortlisted candidates will be contacted for further evaluation. Thank you for your interest in joining the IBM team.