Customer Service Administrator at Tesla, Burlington, Vermont

Company Overview: Tesla is a renowned global leader in sustainable energy and electric vehicle manufacturing. With a mission to accelerate the world's transition to sustainable energy, Tesla designs and produces cutting-edge electric vehicles, energy storage systems, and solar products. Key Responsibilities for Customer Service Administrator: - Manage incoming customer inquiries via phone, email, and in-person interactions - Provide exceptional customer service by addressing and resolving customer concerns and issues in a timely manner - Process orders, returns, and exchanges accurately and efficiently - Maintain customer records and update databases with relevant information - Collaborate with internal teams to ensure seamless customer experiences - Assist in coordinating service appointments and follow-ups with customers - Handle administrative tasks such as filing, data entry, and document preparation Required Qualifications: - High school diploma or equivalent; Associate's degree preferred - Proven experience in a customer service or administrative role - Strong communication skills with a customer-centric approach - Proficiency in Microsoft Office Suite and CRM software - Excellent organizational and multitasking abilities - Attention to detail and problem-solving skills - Ability to work effectively in a fast-paced environment Desired Skills: - Previous experience in the automotive or technology industry - Knowledge of electric vehicles and sustainable energy concepts - Fluency in a second language, particularly Spanish or French - Experience with Salesforce or other CRM platforms - Ability to adapt to evolving processes and technologies Compensation & Benefits: The annual salary range for the Customer Service Administrator position at Tesla in Burlington, Vermont is $40,000 to $50,000, commensurate with experience and qualifications. In addition to competitive pay, Tesla offers a comprehensive benefits package including health insurance, retirement plans, paid time off, employee discounts, and opportunities for professional development. How to Apply: To apply for the Customer Service Administrator position at Tesla in Burlington, Vermont, please visit our careers page on the Tesla website and submit your resume and cover letter online. We thank all applicants for their interest; however, only those selected for an interview will be contacted.