Customer Service Advisor at Boots UK, Derby, East Midlands

Company Overview: Boots UK, a renowned retail and pharmacy chain in the United Kingdom, has been serving the nation for over 170 years. With a commitment to providing exceptional customer service and high-quality healthcare products, Boots UK has become a household name known for its wide range of beauty, health, and pharmaceutical offerings. Key Responsibilities For Customer Service Advisor: - Greet and assist customers in a friendly and professional manner - Provide product information, advice, and recommendations to customers - Process transactions accurately and efficiently using the point of sale (POS) system - Handle customer queries, concerns, and complaints promptly and effectively - Maintain a clean and organised work environment - Collaborate with team members to achieve sales targets and deliver excellent customer service Required Qualifications: - Previous experience in a customer service role within a retail environment - Strong communication skills and the ability to engage with customers effectively - Proficiency in using basic computer systems and POS terminals - A proactive and customer-focused approach to work - Flexibility to work in shifts, including evenings and weekends Desired Skills: - Knowledge of beauty, health, and pharmaceutical products - Experience in upselling and cross-selling products to customers - Ability to multitask and work well under pressure - Team player with a positive attitude and willingness to learn - NVQ Level 2 or equivalent qualification in Customer Service is advantageous Compensation & Benefits: - The annual salary range for the Customer Service Advisor position at Boots UK in Derby, East Midlands, is between £16,000 to £18,000, depending on experience and qualifications. - Employee discount on Boots UK products and services - Pension scheme and healthcare benefits - Training and development opportunities to enhance skills and career progression How to Apply: To apply for the Customer Service Advisor role at Boots UK in Derby, please visit our careers website and submit your updated CV along with a cover letter highlighting your relevant experience and skills. We look forward to welcoming dedicated individuals who share our passion for delivering exceptional customer service and making a difference in the lives of our customers.