Customer Success Manager at Cognizant, Honolulu, Hawaii

Company Overview:
Cognizant is a global leader in business and management services, providing innovative solutions to help clients drive digital transformation and achieve operational excellence. With a strong focus on customer success, Cognizant is committed to delivering superior value to its clients through cutting-edge technology and industry expertise.

Key Responsibilities for Customer Success Manager:
- Develop and maintain strong relationships with clients to ensure satisfaction and retention.
- Serve as the primary point of contact for client inquiries, issue resolution, and escalation management.
- Collaborate with cross-functional teams to drive customer success and identify opportunities for growth.
- Conduct regular account reviews to assess performance, address challenges, and implement improvement strategies.
- Analyze customer data and feedback to optimize service delivery and enhance customer experience.
- Provide strategic guidance to clients on how to leverage Cognizant's services to meet their business objectives.

Required Qualifications:
- Bachelor's degree in Business Administration, Management, or related field.
- Proven experience in customer success management or account management roles.
- Strong communication and interpersonal skills with the ability to build rapport with clients.
- Excellent problem-solving abilities and a proactive approach to addressing customer needs.
- Proficiency in CRM software and Microsoft Office applications.
- Ability to work effectively in a fast-paced, dynamic environment.

Desired Skills:
- Experience in the technology industry or working with SaaS products.
- Knowledge of project management principles and methodologies.
- Familiarity with data analytics and reporting tools.
- Certification in Customer Success or related field.

Compensation & Benefits:
The annual salary range for the Customer Success Manager position at Cognizant in Honolulu, Hawaii is $75,000 - $95,000, commensurate with experience. In addition to competitive pay, Cognizant offers a comprehensive benefits package, including health insurance, retirement savings plans, paid time off, and professional development opportunities.

How to Apply:
To apply for the Customer Success Manager position at Cognizant in Honolulu, please submit your resume and a cover letter highlighting your relevant experience and qualifications. Applications can be sent through our online career portal on the Cognizant website. We look forward to reviewing your application and potentially welcoming you to our team.