Customer Success Manager at Deloitte Consulting, Manchester, New Hampshire

Company Overview:
Deloitte Consulting is a leading global professional services firm providing a wide range of services in business strategy, operations, technology, and human capital. With a strong focus on innovation and collaboration, Deloitte Consulting helps clients tackle their most complex challenges and achieve sustainable growth.

Key Responsibilities For Customer Success Manager:
- Develop and maintain strong relationships with clients to ensure their satisfaction and success with Deloitte Consulting's services.
- Act as the primary point of contact for clients, understanding their needs and proactively addressing any issues or concerns.
- Collaborate with internal teams to drive customer engagement, adoption, and retention of services.
- Identify opportunities for upselling or cross-selling additional services to clients based on their evolving needs.
- Monitor and analyze customer usage data to provide insights and recommendations for improving customer experience.

Required Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience in customer success, account management, or consulting roles.
- Strong communication and interpersonal skills to effectively engage with clients and internal teams.
- Excellent problem-solving abilities and a proactive approach to resolving issues.
- Ability to manage multiple client accounts simultaneously while maintaining high levels of customer satisfaction.

Desired Skills:
- Experience working in the business consulting industry.
- Knowledge of CRM software and customer success platforms.
- Ability to analyze data and generate actionable insights to drive customer success.
- Certification in Customer Success Management or related field.
- Strong project management skills to oversee client initiatives and ensure successful outcomes.

Compensation & Benefits:
The annual salary range for the Customer Success Manager position at Deloitte Consulting in Manchester, New Hampshire is $80,000 to $100,000, commensurate with experience and qualifications. In addition to competitive compensation, Deloitte Consulting offers a comprehensive benefits package, including health insurance, retirement savings plans, professional development opportunities, and a supportive work environment that values diversity and inclusion.

How to Apply:
To apply for the Customer Success Manager position at Deloitte Consulting in Manchester, New Hampshire, please visit our careers website and submit your resume and cover letter highlighting your relevant experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted.