Emergency Dispatcher at City of Vancouver, Markham, Ontario

Company Overview: The City of Vancouver is a leading municipality in Markham, Ontario, dedicated to providing essential services and ensuring the safety and well-being of its residents. As a key player in the government and public service sector, the City of Vancouver is committed to fostering a diverse and inclusive work environment where employees can thrive and make a meaningful impact on the community. Key Responsibilities For Emergency Dispatcher: - Answering emergency calls and obtaining necessary information from callers - Dispatching appropriate emergency response units to incidents - Providing pre-arrival instructions to callers to assist with emergency situations - Monitoring and tracking the status and location of emergency response units - Collaborating with various emergency services to ensure effective response to incidents - Documenting all relevant information accurately and timely - Adhering to established protocols and procedures for emergency dispatch services - Maintaining composure and professionalism in high-pressure situations Required Qualifications: - High school diploma or equivalent - Successful completion of a recognized emergency telecommunications course (e.g., APCO PST, EMD) - Proficient computer skills and ability to use dispatch software effectively - Excellent communication skills, both verbal and written - Strong multitasking and decision-making abilities - Ability to work in a fast-paced and high-stress environment - Knowledge of emergency response procedures and protocols - Willingness to work in rotating shifts, including evenings, weekends, and holidays - Canadian citizenship or permanent residency status Desired Skills: - Previous experience in emergency dispatch or a related field - Additional certifications in emergency communications or dispatching - Knowledge of geographical locations and landmarks in the City of Vancouver - Fluency in multiple languages to assist diverse callers - Strong interpersonal skills and ability to work effectively in a team environment Compensation & Benefits: The City of Vancouver offers a competitive annual salary range for Emergency Dispatchers, typically ranging from $45,000 to $60,000 CAD, commensurate with experience and qualifications. In addition to the salary, employees receive a comprehensive benefits package, including health and dental coverage, pension plan contributions, paid vacation and sick leave, and opportunities for professional development and advancement within the organization. How to Apply: To apply for the Emergency Dispatcher position at the City of Vancouver in Markham, Ontario, please submit your resume and cover letter through our online application portal on the City of Vancouver's official website. Only candidates selected for an interview will be contacted. We thank all applicants for their interest in joining our team dedicated to serving the community of Markham.