Emergency Dispatcher at City of Vancouver, Vancouver, British Columbia

Company Overview: The City of Vancouver is a prominent municipal government organization in British Columbia, Canada, dedicated to serving the residents and visitors of the city. As an inclusive and diverse employer, the City of Vancouver values innovation, sustainability, and community engagement in all its operations. Key Responsibilities for Emergency Dispatcher: - Receive and assess emergency calls from the public - Dispatch appropriate emergency response units including police, fire, and medical services - Provide critical information and instructions to callers to ensure safety and efficient response - Coordinate with various emergency services to ensure effective communication and response to incidents - Maintain accurate records of all calls and dispatch activities - Monitor and track the status of emergency response units in the field - Adhere to protocols and procedures to ensure timely and appropriate responses to emergencies - Work collaboratively with team members to ensure seamless coordination and communication during high-stress situations Required Qualifications: - High school diploma or equivalent - Successful completion of a recognized emergency telecommunications or dispatch program - Proficient in using computer-aided dispatch (CAD) systems and other relevant technology - Excellent verbal communication skills and ability to remain calm under pressure - Strong multitasking and decision-making abilities - Knowledge of emergency response protocols and procedures - Ability to work in a fast-paced and high-pressure environment - Willingness to work rotational shifts, including nights, weekends, and holidays Desired Skills: - Previous experience as an emergency dispatcher or in a related role - Certification in CPR and First Aid - Additional training in crisis intervention or conflict resolution - Bilingual proficiency in English and another language Compensation & Benefits: The City of Vancouver offers a competitive annual salary for Emergency Dispatchers in the range of $50,000 to $65,000 CAD, commensurate with experience and qualifications. In addition to salary, employees receive a comprehensive benefits package, including extended health and dental coverage, pension plan, and opportunities for professional development and advancement within the organization. How to Apply: To apply for the Emergency Dispatcher position at the City of Vancouver, please visit our official careers website and submit your resume and cover letter online. Only shortlisted candidates will be contacted for further assessment. We thank all applicants for their interest in joining our team and contributing to the safety and well-being of the community.