Job Description
Company Overview:
Air Canada Vacations is a renowned leader in the hospitality and tourism industry, specializing in providing exceptional travel experiences to customers across the globe. With a strong reputation for excellence and customer service, Air Canada Vacations offers a wide range of vacation packages, flights, and accommodations to ensure unforgettable travel experiences for all.
Key Responsibilities for Front Desk Agent:
- Greet and welcome guests in a professional and friendly manner
- Check-in and check-out guests efficiently while ensuring accuracy in reservation details
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with guest reservations, modifications, and cancellations
- Maintain a clean and organized front desk area
- Collaborate with other departments to ensure seamless guest experiences
- Process payments and provide accurate billing information to guests
- Follow all company procedures and policies to ensure the highest level of customer satisfaction
Required Qualifications:
- High school diploma or equivalent
- Proven experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Proficiency in using computer systems and hotel management software
Desired Skills:
- Additional language proficiency, especially in French, would be an asset
- Previous experience with reservations systems like Opera or Amadeus
- Knowledge of local attractions and tourist information
- Certification in hospitality or tourism management
Compensation & Benefits:
The annual salary range for the Front Desk Agent position at Air Canada Vacations in Moncton, New Brunswick, Canada, is between $30,000 to $35,000 CAD, commensurate with experience and qualifications. In addition to competitive pay, employees receive benefits such as health insurance, retirement savings plans, travel discounts, and professional development opportunities.
How to Apply:
To apply for the Front Desk Agent position at Air Canada Vacations in Moncton, New Brunswick, please submit your resume and a cover letter highlighting your relevant experience and qualifications via the company's official career portal. Only shortlisted candidates will be contacted for further steps in the selection process. Thank you for considering a career with Air Canada Vacations.
Required Skills
- Customer service
- Guest relations
- Reservation management