Front Desk Agent at Banff Springs Hotel, Saint John, New Brunswick

Company Overview: Banff Springs Hotel, located in Saint John, New Brunswick, is a renowned establishment in the hospitality and tourism industry. With a long-standing reputation for exceptional service and luxurious accommodations, the hotel offers guests a memorable experience in a picturesque setting. Key Responsibilities for Front Desk Agent: - Greet guests in a professional and friendly manner upon arrival - Check guests in and out efficiently, ensuring accuracy in reservations and payment processing - Answer phone calls and emails promptly, addressing inquiries and reservations - Provide information about hotel amenities, local attractions, and dining options - Handle guest requests and complaints effectively, escalating issues when necessary - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure seamless guest experiences Required Qualifications: - High school diploma or equivalent - Proven experience in customer service or hospitality industry - Excellent communication and interpersonal skills - Strong organizational abilities and attention to detail - Proficiency in using computer systems and hotel management software - Ability to work flexible hours, including weekends and holidays Desired Skills: - Multilingual abilities (e.g., French, Spanish, Mandarin) - Previous experience in a front desk or guest service role - Knowledge of local attractions and tourist information - Certification in hospitality management or related field Compensation & Benefits: The annual salary range for the Front Desk Agent position at Banff Springs Hotel in Saint John, New Brunswick, is between $30,000 to $35,000 CAD, commensurate with experience. In addition to competitive pay, employees enjoy benefits such as health insurance, paid time off, staff discounts on hotel services, and opportunities for professional development and advancement within the company. How to Apply: To apply for the Front Desk Agent position at Banff Springs Hotel, please submit your resume and a cover letter highlighting your relevant experience and qualifications. Applications can be sent via the hotel's career portal on the official website or in person at the hotel's front desk during business hours. We thank all applicants for their interest; however, only those selected for an interview will be contacted.