Front Desk Agent at Fairmont Hotels & Resorts, Calgary, Alberta

Company Overview: Fairmont Hotels & Resorts is a renowned luxury hotel chain known for its exceptional service and iconic properties worldwide. In Calgary, Alberta, our hotel offers guests a sophisticated and unforgettable experience in the heart of the city. Key Responsibilities for Front Desk Agent: - Greet and welcome guests upon arrival with a friendly and professional demeanor - Check guests in and out efficiently, processing payments and providing necessary information - Handle guest inquiries, requests, and complaints promptly and courteously - Maintain a clean and organized front desk area, including managing reservations and room assignments - Collaborate with other hotel departments to ensure seamless guest experiences - Uphold Fairmont Hotels & Resorts' high standards of customer service and hospitality at all times Required Qualifications: - High school diploma or equivalent - Proven experience in a customer service role, preferably in a hotel setting - Excellent communication skills, both verbal and written - Strong organizational abilities and attention to detail - Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in using computer systems and hotel management software Desired Skills: - Additional language proficiency is an asset - Previous experience with Opera or other hotel management systems - Knowledge of local attractions, restaurants, and transportation options - Certification in hospitality or tourism-related courses Compensation & Benefits: The annual salary range for the Front Desk Agent position at Fairmont Hotels & Resorts in Calgary, Alberta, is between $30,000 to $35,000 CAD, commensurate with experience and qualifications. In addition to competitive pay, we offer a comprehensive benefits package, including medical, dental, and vision coverage, retirement savings plans, employee discounts on accommodations, dining, and spa services, as well as opportunities for career development and advancement within the company. How to Apply: To apply for the Front Desk Agent position at Fairmont Hotels & Resorts in Calgary, please submit your resume and a cover letter highlighting your relevant experience and qualifications through our online career portal. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Thank you for considering a career with Fairmont Hotels & Resorts.