Front Desk Agent at Fairmont Hotels & Resorts, London, Ontario

Company Overview:
Fairmont Hotels & Resorts is a prestigious global hospitality brand known for its luxurious accommodations, exceptional service, and iconic properties. With a rich history dating back over a century, Fairmont Hotels & Resorts is committed to providing guests with unforgettable experiences in some of the most sought-after destinations worldwide. In London, Ontario, our hotel embodies the Fairmont legacy, offering unparalleled hospitality in a picturesque setting.

Key Responsibilities For Front Desk Agent:
- Greet guests in a friendly and professional manner upon arrival
- Check guests in and out efficiently, ensuring accuracy in reservations and payment processing
- Answer phone calls, emails, and inquiries promptly and courteously
- Provide information about hotel services, facilities, and local attractions
- Handle guest requests, concerns, and complaints with empathy and efficiency
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure seamless guest experiences

Required Qualifications:
- High school diploma or equivalent
- Proven experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills in English, both verbal and written
- Strong organizational skills and attention to detail
- Ability to multitask and work effectively in a fast-paced environment
- Proficiency in computer systems and reservation software
- Flexibility to work various shifts, including evenings, weekends, and holidays

Desired Skills:
- Additional language proficiency is an asset
- Certification in hospitality or related field
- Knowledge of local attractions and amenities
- Experience with Opera or other hotel management systems

Compensation & Benefits:
The annual salary range for the Front Desk Agent position at Fairmont Hotels & Resorts in London, Ontario, Canada is between $30,000 to $40,000 CAD, commensurate with experience and qualifications. In addition to competitive pay, we offer a comprehensive benefits package, including health and dental coverage, retirement savings plans, employee discounts on accommodations and dining, and opportunities for career development and advancement within the company.

How to Apply:
To apply for the Front Desk Agent position at Fairmont Hotels & Resorts in London, Ontario, please submit your resume and a cover letter highlighting your relevant experience and qualifications through our online career portal. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Thank you for considering a career with Fairmont Hotels & Resorts.