Job Description
Company Overview:
WestJet Vacations is a renowned hospitality and tourism company based in Canada, offering exceptional travel experiences to customers across various destinations. With a strong focus on customer satisfaction and quality service, WestJet Vacations is committed to providing unforgettable vacation experiences to travelers.
Key Responsibilities for Front Desk Agent:
- Greet and check-in guests in a courteous and professional manner
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Process guest reservations, cancellations, and modifications accurately
- Ensure the front desk area is clean, organized, and presentable at all times
- Assist with guest check-out procedures and payment processing
- Maintain a good knowledge of hotel facilities, services, and local attractions
- Collaborate with other hotel staff to ensure seamless guest experiences
- Adhere to all company policies, procedures, and safety standards
Required Qualifications:
- High school diploma or equivalent
- Proven experience in a customer service role, preferably in a hotel setting
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in using computer systems and hotel management software
- Ability to work flexible hours, including evenings, weekends, and holidays
- Knowledge of hospitality industry standards and practices
Desired Skills:
- Additional language proficiency (e.g., French, Spanish) is an asset
- Certification in hospitality management or related field
- Experience with reservation systems such as Opera or Amadeus
- Strong problem-solving and conflict resolution skills
- Ability to remain calm and professional in high-pressure situations
Compensation & Benefits:
The annual salary range for the Front Desk Agent position at WestJet Vacations in Brandon, Manitoba, Canada is between $30,000 to $35,000 CAD, commensurate with experience and qualifications. Benefits include health and dental insurance, paid time off, employee discounts on travel packages, and opportunities for career development and advancement within the company.
How to Apply:
To apply for the Front Desk Agent position at WestJet Vacations, please visit our company website and submit your resume and cover letter through the online application portal. Applications will be reviewed, and qualified candidates will be contacted for further assessment. Thank you for your interest in joining the WestJet Vacations team.
Required Skills
- Beverage service
- Mixology
- Inventory management