IT Support Specialist at Amazon Canada, Lethbridge, Alberta

Company Overview: Amazon Canada is a leading multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. With a strong presence in Lethbridge, Alberta, Amazon Canada is committed to innovation, customer-centricity, and creating a positive impact on the community through its diverse range of products and services. Key Responsibilities for IT Support Specialist: - Provide technical support and troubleshooting for hardware, software, and network-related issues for employees in the Lethbridge office. - Install, configure, and maintain computer systems, printers, and other IT equipment. - Manage user accounts and permissions, ensuring data security and access control. - Collaborate with the IT team to implement new technologies and systems to enhance operational efficiency. - Document IT procedures and create user guides for common technical issues. - Participate in IT projects and initiatives to improve overall IT infrastructure and services. Required Qualifications: - Diploma or degree in Computer Science, Information Technology, or related field. - Minimum of 2 years of experience in IT support or a similar technical role. - Proficiency in troubleshooting hardware, software, and network issues. - Solid understanding of operating systems (Windows, macOS) and productivity tools (Microsoft Office Suite, G Suite). - Strong communication skills and the ability to provide excellent customer service. - Knowledge of IT security best practices and data privacy regulations. Desired Skills: - IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP). - Experience with cloud computing platforms like AWS or Microsoft Azure. - Familiarity with IT service management tools like ServiceNow or JIRA. - Basic knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks. - Ability to adapt to a fast-paced environment and handle multiple priorities simultaneously. Compensation & Benefits: The annual salary range for the IT Support Specialist position at Amazon Canada in Lethbridge, Alberta, is between $50,000 to $65,000 CAD, commensurate with experience and qualifications. In addition to competitive pay, Amazon Canada offers a comprehensive benefits package, including health and dental insurance, retirement savings plans, employee discounts, and opportunities for career growth and development. How to Apply: To apply for the IT Support Specialist role at Amazon Canada in Lethbridge, Alberta, please visit our careers website and submit your updated resume along with a cover letter highlighting your relevant experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted.