IT Support Specialist at Atlassian, Billings, Montana

Company Overview: Atlassian is a leading technology company known for its innovative software solutions that help teams collaborate, build better products, and deliver results. With a strong focus on teamwork and efficiency, Atlassian empowers organizations worldwide to work smarter and achieve their goals. Key Responsibilities for IT Support Specialist: - Provide technical support and assistance to internal employees on IT-related issues. - Troubleshoot hardware, software, and network problems to ensure seamless operations. - Install, configure, and maintain computer systems, printers, and other IT equipment. - Collaborate with the IT team to implement and support new technologies and systems. - Document support activities, resolutions, and procedures to maintain accurate records. Required Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field. - Proven experience in IT support roles with a strong understanding of hardware and software troubleshooting. - Proficiency in operating systems such as Windows and macOS. - Excellent communication skills and ability to explain technical concepts to non-technical users. - Strong problem-solving skills and the ability to prioritize tasks in a fast-paced environment. Desired Skills: - Industry certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP). - Experience with cloud-based services and enterprise software applications. - Knowledge of IT security best practices and data protection measures. - Familiarity with ITIL framework for IT service management. - Ability to work independently and as part of a collaborative team. Compensation & Benefits: The annual salary range for the IT Support Specialist position at Atlassian in Billings, Montana is $50,000 to $70,000, commensurate with experience and qualifications. In addition to competitive pay, Atlassian offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, professional development opportunities, and a supportive work environment that promotes work-life balance. How to Apply: To apply for the IT Support Specialist position at Atlassian, please visit our careers page on the company website and submit your resume along with a cover letter highlighting your relevant experience and qualifications. We look forward to reviewing your application and potentially welcoming you to our dynamic team at Atlassian in Billings, Montana.