IT Support Specialist at Atlassian, Billings, Montana

Company Overview:
Atlassian is a leading technology company known for its innovative software solutions that help teams collaborate, build better products, and deliver results. With a strong focus on teamwork and efficiency, Atlassian empowers organizations worldwide to work smarter and achieve their goals.

Key Responsibilities for IT Support Specialist:
- Provide technical support and assistance to internal employees on IT-related issues.
- Troubleshoot hardware, software, and network problems to ensure seamless operations.
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Collaborate with the IT team to implement and support new technologies and systems.
- Document support activities, resolutions, and procedures to maintain accurate records.

Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in IT support roles with a strong understanding of hardware and software troubleshooting.
- Proficiency in operating systems such as Windows and macOS.
- Excellent communication skills and ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and the ability to prioritize tasks in a fast-paced environment.

Desired Skills:
- Industry certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
- Experience with cloud-based services and enterprise software applications.
- Knowledge of IT security best practices and data protection measures.
- Familiarity with ITIL framework for IT service management.
- Ability to work independently and as part of a collaborative team.

Compensation & Benefits:
The annual salary range for the IT Support Specialist position at Atlassian in Billings, Montana is $50,000 to $70,000, commensurate with experience and qualifications. In addition to competitive pay, Atlassian offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, professional development opportunities, and a supportive work environment that promotes work-life balance.

How to Apply:
To apply for the IT Support Specialist position at Atlassian, please visit our careers page on the company website and submit your resume along with a cover letter highlighting your relevant experience and qualifications. We look forward to reviewing your application and potentially welcoming you to our dynamic team at Atlassian in Billings, Montana.