Job Description
Company Overview:
Siemens Digital Industries Software is a global leader in software solutions for industrial automation and digitalization. With a strong focus on innovation and cutting-edge technology, we empower companies to transform their operations and drive digital transformation in the manufacturing sector.
Key Responsibilities for IT Support Specialist:
- Provide technical support to end-users on various IT issues, including hardware and software problems.
- Install, configure, and troubleshoot computer systems, printers, and other peripherals.
- Manage user accounts, permissions, and access rights in line with company policies.
- Collaborate with the IT team to implement new technologies and upgrades.
- Respond to IT support tickets promptly and escalate issues as needed.
- Maintain accurate records of IT assets and inventory.
- Conduct regular system maintenance and updates to ensure optimal performance.
- Assist in the development and implementation of IT policies and procedures.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience in IT support or a similar role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with networking protocols and troubleshooting techniques.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Desired Skills:
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Knowledge of cloud computing platforms (e.g., AWS, Azure).
- Understanding of cybersecurity best practices.
- Familiarity with ITIL framework.
- Scripting or programming skills (e.g., PowerShell, Python).
Compensation & Benefits:
The annual salary range for the IT Support Specialist position at Siemens Digital Industries Software in Hartford, Connecticut is $50,000 - $70,000, commensurate with experience and qualifications. In addition to competitive pay, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, retirement plans, paid time off, and professional development opportunities.
How to Apply:
To apply for the IT Support Specialist role at Siemens Digital Industries Software, please submit your resume and a cover letter highlighting your relevant experience and qualifications to our online career portal. We look forward to reviewing your application and potentially welcoming you to our dynamic team dedicated to driving digital innovation in the technology industry.
Required Skills
- Cybersecurity Compliance
- Risk Assessment
- Incident Response
- Security Auditing