Patient Experience Manager at Optum, Richmond, Virginia

Company Overview: Optum is a leading healthcare services company that is dedicated to helping people live healthier lives and making the healthcare system work better for everyone. With a focus on innovation and technology, Optum strives to improve patient outcomes, enhance the patient experience, and drive operational efficiencies in the healthcare industry. Key Responsibilities For Patient Experience Manager: - Develop and implement strategies to improve patient satisfaction and enhance overall patient experience within Optum's facilities in Richmond, Virginia. - Collaborate with cross-functional teams to identify areas for improvement in patient interactions, communication, and service delivery. - Conduct regular assessments and analysis of patient feedback data to identify trends and opportunities for enhancing the patient experience. - Lead training sessions for staff members on best practices for patient engagement, empathy, and communication skills. - Implement initiatives to ensure compliance with patient experience standards and regulatory requirements. - Serve as the primary point of contact for patient-related concerns and escalations, resolving issues in a timely and effective manner. - Monitor and evaluate patient satisfaction metrics and develop action plans to address any areas of improvement. Required Qualifications: - Bachelor's degree in Healthcare Administration, Business Administration, or related field. - Proven experience in a healthcare setting, with a minimum of 3 years in a patient experience or customer service role. - Strong understanding of patient experience principles and best practices. - Excellent communication, interpersonal, and leadership skills. - Ability to analyze data, identify trends, and drive performance improvement initiatives. - Demonstrated ability to work collaboratively in a team environment. Desired Skills: - Master's degree in Healthcare Administration or related field. - Certification in Patient Experience (CPXP) is a plus. - Experience with implementing technology solutions to enhance the patient experience. - Knowledge of healthcare quality improvement methodologies. - Bilingual proficiency in Spanish and English. Compensation & Benefits: The annual salary range for the Patient Experience Manager position at Optum in Richmond, Virginia is $70,000 - $90,000, commensurate with experience and qualifications. Optum offers a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) retirement plan, paid time off, and opportunities for career development and advancement. How to Apply: To apply for the Patient Experience Manager position at Optum in Richmond, Virginia, please visit our careers page on the Optum website and submit your resume and cover letter outlining your qualifications and interest in the role. We look forward to reviewing your application and potentially welcoming you to our team at Optum.