Patient Experience Manager at Tenet Healthcare, Las Vegas, Nevada

Company Overview: Tenet Healthcare is a leading healthcare services company that operates numerous hospitals, outpatient centers, and other healthcare facilities across the United States. Committed to providing high-quality care and exceptional patient experiences, Tenet Healthcare is known for its innovative approach to healthcare administration and dedication to improving the well-being of communities it serves. Key Responsibilities For Patient Experience Manager: - Develop and implement strategies to enhance the overall patient experience within the healthcare facility - Monitor patient feedback and satisfaction levels to identify areas for improvement - Collaborate with healthcare providers and staff to ensure consistent delivery of exceptional patient care - Lead initiatives to improve communication and engagement with patients and their families - Oversee the training of staff on best practices for patient interaction and satisfaction - Analyze data and trends to drive continuous improvement in patient experience metrics - Serve as a liaison between patients, families, and the healthcare facility to address concerns and resolve issues promptly Required Qualifications: - Bachelor's degree in Healthcare Administration, Business Administration, or related field - Minimum of 3 years of experience in a healthcare setting, with a focus on patient experience or customer service - Strong understanding of patient satisfaction metrics and best practices in patient-centered care - Excellent communication and interpersonal skills - Ability to lead and motivate cross-functional teams to achieve patient experience goals - Proficiency in data analysis and reporting to drive performance improvements - Knowledge of regulatory requirements related to patient experience in healthcare Desired Skills: - Master's degree in Healthcare Administration or related field - Certification in Patient Experience or Customer Service - Experience implementing technology solutions to enhance patient experience - Bilingual proficiency in English and Spanish - Experience working in a multi-cultural healthcare environment Compensation & Benefits: The annual salary range for the Patient Experience Manager position at Tenet Healthcare in Las Vegas, Nevada is $70,000 to $90,000, commensurate with experience and qualifications. In addition to competitive compensation, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) retirement plan, paid time off, and opportunities for professional development. How to Apply: To apply for the Patient Experience Manager position at Tenet Healthcare in Las Vegas, Nevada, please visit our careers page on the Tenet Healthcare website and submit your resume and cover letter outlining your qualifications and interest in the role. We look forward to reviewing your application and potentially welcoming you to our team dedicated to delivering exceptional patient care and experiences.