Patient Experience Manager at UCHealth, Charleston, West Virginia

Company Overview: UCHealth is a leading healthcare provider dedicated to improving lives in communities across the nation. With a strong commitment to delivering exceptional patient care, UCHealth offers innovative medical services and state-of-the-art facilities to ensure the well-being of all individuals. Key Responsibilities for Patient Experience Manager: - Develop and implement strategies to enhance the overall patient experience within UCHealth facilities. - Collaborate with healthcare professionals to assess patient satisfaction levels and identify areas for improvement. - Lead initiatives to optimize communication channels between patients, families, and medical staff. - Monitor patient feedback and address any concerns promptly to ensure high-quality care delivery. - Conduct training sessions for staff on patient-centered care practices and customer service excellence. - Analyze data and metrics to evaluate the effectiveness of patient experience initiatives and make data-driven recommendations for enhancement. Required Qualifications: - Bachelor's degree in Healthcare Administration, Business Administration, or a related field. - Proven experience in a healthcare setting, with at least 3 years in a patient experience or customer service role. - Strong understanding of patient satisfaction metrics and best practices in patient-centered care. - Excellent communication and interpersonal skills to engage with diverse stakeholders effectively. - Demonstrated leadership abilities to drive change and foster a culture of continuous improvement. Desired Skills: - Master's degree in Healthcare Administration or a related field. - Certification in Patient Experience (CPXP) or similar credentials. - Experience with implementing technology solutions to improve patient experience. - Knowledge of regulatory requirements and standards related to patient satisfaction in healthcare. - Ability to work collaboratively in a fast-paced, dynamic healthcare environment. Compensation & Benefits: The annual salary range for the Patient Experience Manager position at UCHealth in Charleston, West Virginia, is $70,000 to $90,000, commensurate with experience. In addition to competitive pay, UCHealth offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement savings plans, paid time off, and professional development opportunities. How to Apply: To apply for the Patient Experience Manager position at UCHealth, please visit our careers page on the UCHealth website and submit your resume and cover letter outlining your qualifications and interest in the role. We look forward to reviewing your application and potentially welcoming you to our team dedicated to providing exceptional patient care.