Remote Call Center Representative

Company Overview:
Hotjar is a leading player in the Remote Customer Support industry, offering innovative solutions to enhance customer experiences. At Hotjar, we embrace a fully remote work culture, allowing employees to work from anywhere in the USA. Our commitment to remote work enables our team to achieve work-life balance while delivering exceptional service to our clients.

Position Summary:
As a Remote Call Center Representative at Hotjar, you will play a crucial role in providing top-notch customer support to our clients. This remote role requires excellent communication skills, a customer-centric approach, and the ability to work independently from your home office.

Key Responsibilities:
- Handle inbound and outbound customer calls professionally and efficiently
- Resolve customer inquiries, issues, and complaints with empathy and accuracy
- Maintain detailed records of customer interactions and transactions
- Collaborate with the remote team to ensure seamless customer support operations

Required Qualifications:
- Proven experience in a customer service or call center role
- Strong verbal and written communication skills
- Ability to work independently and manage time effectively in a remote setting
- High school diploma or equivalent
- Reliable high-speed internet connection and a dedicated home office setup

Technical Requirements:
- Minimum internet speed of 25 Mbps for seamless remote communication
- Proficient in using remote collaboration tools such as Zoom, Slack, and Google Workspace
- Comfortable working in a specific time zone to align with team meetings and customer support hours

Desired Skills:
- Multitasking abilities to handle multiple customer inquiries simultaneously
- Experience with CRM software and ticketing systems
- Strong problem-solving skills to address complex customer issues efficiently

Compensation & Benefits:
- Competitive annual salary range of $35,000 - $45,000 commensurate with experience
- Home office stipend or equipment provided to support remote work setup
- Flexible working hours with considerations for different time zones
- Virtual onboarding process for seamless integration into the remote team
- Remote team collaboration tools like Slack and Zoom for effective communication
- Virtual team building activities to foster team cohesion and engagement
- Occasional travel requirements for team meetups and training sessions

How to Apply:
To apply for the Remote Call Center Representative position at Hotjar, please submit your resume and a cover letter highlighting your relevant experience and remote work capabilities. We look forward to reviewing your application and welcoming you to our remote team at Hotjar.