Remote Client Services Manager

Company Overview: EY is a global leader in assurance, tax, transaction, and advisory services, committed to building a better working world. With a strong remote work culture, EY embraces the benefits of a distributed team to deliver exceptional client services while promoting work-life balance and flexibility. Position Summary: As a Remote Client Services Manager at EY, you will be responsible for overseeing client relationships, ensuring customer satisfaction, and driving operational excellence in the remote customer support domain. This fully remote role offers the opportunity to work from anywhere in the USA, providing flexibility and autonomy in managing client service operations. Key Responsibilities: - Manage and nurture client relationships to enhance customer satisfaction and loyalty - Lead a remote team to deliver high-quality customer support services - Develop and implement strategies to optimize client service processes and workflows - Collaborate with cross-functional teams to address client needs and resolve issues promptly - Monitor key performance metrics to drive continuous improvement in client service delivery Required Qualifications: - Bachelor's degree in Business Administration or related field - Proven experience in client services or customer support management - Strong communication and interpersonal skills for remote team collaboration - Ability to work independently and efficiently in a remote work environment - Excellent problem-solving skills and a customer-centric mindset Technical Requirements: - Dedicated home office setup with high-speed internet connection - Proficiency in remote communication tools like Zoom, Slack, and Microsoft Teams - Flexibility to work across different time zones as needed - Reliable phone and video conferencing capabilities for virtual meetings Desired Skills: - Experience with CRM software for client relationship management - Knowledge of data analytics tools to track and analyze customer service metrics - Project management skills to coordinate client service initiatives effectively - Multilingual proficiency to support diverse client needs in a remote setting Compensation & Benefits: - Competitive annual salary range of $70,000 - $90,000, commensurate with experience - Home office stipend or equipment provided to support remote work setup - Flexible working hours with consideration for different time zones - Virtual onboarding process for seamless integration into the remote team - Remote team collaboration tools such as Asana and Google Workspace - Regular virtual team building activities to foster camaraderie and engagement - Occasional travel requirements for team meetups and client visits How to Apply: To apply for the Remote Client Services Manager position at EY, please submit your resume and a cover letter highlighting your relevant experience and qualifications to our online portal. Our remote hiring process ensures a smooth and efficient recruitment journey, prioritizing your convenience and comfort in joining our distributed team. We look forward to welcoming you to the EY remote workforce dedicated to delivering exceptional client services.