WPP plc is hiring for Remote Customer Service Manager (Customer Experience Strategist)

About WPP plc

Sector: Advertising and Marketing
Industry: Advertising and Marketing
Headquarters: London, N/A
Website: https://www.wpp.com

WPP plc is a forward-thinking organization that has embraced remote work culture, allowing employees to work from anywhere while maintaining productivity and work-life balance.

Remote Job Opportunity

WPP plc has announced an opening for the position of Remote Customer Service Manager (Customer Experience Strategist), listed on The Muse. This is a fully remote position that allows you to work from anywhere, providing flexibility and work-life balance while contributing to meaningful projects.

Job Description

Customer Experience Strategists develop and execute strategies to enhance the overall customer experience. They analyze customer feedback, identify pain points, and work across departments to improve products, services, and customer interactions. This remote position offers the flexibility to work from anywhere while maintaining high productivity and collaboration with team members across different locations. As a remote team member, you'll enjoy the freedom to work from your preferred location while staying connected with colleagues through modern collaboration tools.

Key Responsibilities

Develop and execute customer experience strategies to improve satisfaction and loyalty. Gather and analyze customer feedback. Collaborate with cross-functional teams to enhance the customer journey.. Additionally in this remote role: Collaborate effectively with remote team members using digital communication tools. Manage time efficiently while working independently in a remote setting. Participate in virtual meetings and maintain regular communication with stakeholders. The remote nature of this position requires excellent communication skills and the ability to work independently while maintaining strong connections with the team.

Required Skills & Qualifications

Customer experience strategy Customer journey mapping Feedback analysis User research Metrics and KPIs Communication skills. Essential remote work skills include: Strong communication skills, Self-motivation, Time management, Proficiency with remote collaboration tools Ideal candidates for this remote position should be self-motivated, disciplined, and comfortable with virtual collaboration tools.

Remote Work Benefits

In addition to competitive compensation, this remote position offers:

• Work from anywhere flexibility
• No daily commute
• Customizable work environment
• Better work-life balance
• Opportunity to work with diverse teams across locations

Employee Benefits & Perks

Childcare Assistance, Paid Time Off (PTO), Relocation Assistance, Flexible Work Arrangements, Professional Development

Why Join WPP plc Remotely?

Working remotely with WPP plc means joining a progressive organization that values results over physical presence. You'll be part of a dynamic virtual team in the Advertising and Marketing sector that prioritizes collaboration, innovation, and work-life balance. Our remote work culture is designed to support your professional growth while allowing you the flexibility to work in an environment where you're most productive.

Ready to embrace the future of work? Apply now for this exciting remote opportunity with WPP plc and take your career to the next level from the comfort of your chosen workspace.