Remote Customer Service Manager (Customer Support Manager)

Legal & General Group is hiring for Remote Customer Service Manager (Customer Support Manager) About Legal & General Group Sector: Financial Services Industry: Insurance Headquarters: London, N/A Website: https://www.legalandgeneralgroup.com Legal & General Group is a forward-thinking organization that has embraced remote work culture, allowing employees to work from anywhere while maintaining productivity and work-life balance. Remote Job Opportunity Legal & General Group has announced an opening for the position of Remote Customer Service Manager (Customer Support Manager), listed on Dice. This is a fully remote position that allows you to work from anywhere, providing flexibility and work-life balance while contributing to meaningful projects. Job Description Customer Support Managers oversee a team of customer support representatives. They set performance goals, resolve complex customer issues, and develop strategies to improve customer satisfaction and the efficiency of support operations. This remote position offers the flexibility to work from anywhere while maintaining high productivity and collaboration with team members across different locations. As a remote team member, you'll enjoy the freedom to work from your preferred location while staying connected with colleagues through modern collaboration tools. Key Responsibilities Oversee the customer support team, including hiring, training, and performance management. Set and monitor customer service KPIs and targets. Handle escalated customer issues and resolutions.. Additionally in this remote role: Collaborate effectively with remote team members using digital communication tools. Manage time efficiently while working independently in a remote setting. Participate in virtual meetings and maintain regular communication with stakeholders. The remote nature of this position requires excellent communication skills and the ability to work independently while maintaining strong connections with the team. Required Skills & Qualifications Customer support Team leadership Customer satisfaction Issue resolution Performance metrics Training and development. Essential remote work skills include: Strong communication skills, Self-motivation, Time management, Proficiency with remote collaboration tools Ideal candidates for this remote position should be self-motivated, disciplined, and comfortable with virtual collaboration tools. Remote Work Benefits In addition to competitive compensation, this remote position offers: Work from anywhere flexibility No daily commute Customizable work environment Better work-life balance Opportunity to work with diverse teams across locations Employee Benefits & Perks Legal Assistance, Bonuses and Incentive Programs, Wellness Programs, Employee Discounts, Retirement Plans Why Join Legal & General Group Remotely? Working remotely with Legal & General Group means joining a progressive organization that values results over physical presence. You'll be part of a dynamic virtual team in the Insurance sector that prioritizes collaboration, innovation, and work-life balance. Our remote work culture is designed to support your professional growth while allowing you the flexibility to work in an environment where you're most productive. Ready to embrace the future of work? Apply now for this exciting remote opportunity with Legal & General Group and take your career to the next level from the comfort of your chosen workspace.