Remote Customer Service Manager (Service Quality Assurance Manager)

MasTec is hiring for Remote Customer Service Manager (Service Quality Assurance Manager) About MasTec Sector: Infrastructure Industry: Engineering & Construction Headquarters: Coral Gables, Florida Website: https://www.mastec.com MasTec is a forward-thinking organization that has embraced remote work culture, allowing employees to work from anywhere while maintaining productivity and work-life balance. Remote Job Opportunity MasTec has announced an opening for the position of Remote Customer Service Manager (Service Quality Assurance Manager), listed on SimplyHired. This is a fully remote position that allows you to work from anywhere, providing flexibility and work-life balance while contributing to meaningful projects. Job Description Service Quality Assurance Managers monitor and evaluate service quality in an organization. They develop quality standards, conduct audits, analyze customer feedback, and implement improvements to ensure consistent high-quality service delivery. This remote position offers the flexibility to work from anywhere while maintaining high productivity and collaboration with team members across different locations. As a remote team member, you'll enjoy the freedom to work from your preferred location while staying connected with colleagues through modern collaboration tools. Key Responsibilities Ensure service quality and consistency by defining and implementing QA standards and processes. Conduct regular quality audits and provide feedback to the team. Identify areas for improvement and training.. Additionally in this remote role: Collaborate effectively with remote team members using digital communication tools. Manage time efficiently while working independently in a remote setting. Participate in virtual meetings and maintain regular communication with stakeholders. The remote nature of this position requires excellent communication skills and the ability to work independently while maintaining strong connections with the team. Required Skills & Qualifications Quality assurance Quality control Process improvement Audit procedures Compliance standards Root cause analysis. Essential remote work skills include: Strong communication skills, Self-motivation, Time management, Proficiency with remote collaboration tools Ideal candidates for this remote position should be self-motivated, disciplined, and comfortable with virtual collaboration tools. Remote Work Benefits In addition to competitive compensation, this remote position offers: Work from anywhere flexibility No daily commute Customizable work environment Better work-life balance Opportunity to work with diverse teams across locations Employee Benefits & Perks Casual Dress Code, Social and Recreational Activities, Employee Referral Programs, Health and Wellness Facilities, Life and Disability Insurance Why Join MasTec Remotely? Working remotely with MasTec means joining a progressive organization that values results over physical presence. You'll be part of a dynamic virtual team in the Engineering & Construction sector that prioritizes collaboration, innovation, and work-life balance. Our remote work culture is designed to support your professional growth while allowing you the flexibility to work in an environment where you're most productive. Ready to embrace the future of work? Apply now for this exciting remote opportunity with MasTec and take your career to the next level from the comfort of your chosen workspace.