Remote Customer Success Manager

Company Overview:
BCG is a leading remote sales company known for its innovative approach to customer success. We are committed to a fully remote work culture that values flexibility, collaboration, and work-life balance. Our remote team members are located across the USA, working from the comfort of their homes while contributing to our dynamic and diverse workforce.

Position Summary:
As a Remote Customer Success Manager at BCG, you will be responsible for building strong relationships with our clients, ensuring their satisfaction, and driving revenue growth through retention and upselling strategies. This role is crucial in maintaining high levels of customer engagement and loyalty in a remote work environment.

Key Responsibilities:
- Develop and nurture relationships with key clients to understand their needs and goals
- Provide proactive support and guidance to ensure customer satisfaction and retention
- Identify opportunities for upselling and expansion of services
- Collaborate with internal teams to address customer needs and resolve issues promptly
- Analyze customer data and feedback to drive improvements in our products and services

Required Qualifications:
- Proven experience in customer success or account management roles
- Excellent communication and interpersonal skills for remote client interactions
- Strong problem-solving abilities and a customer-centric mindset
- Ability to work independently and manage time effectively in a remote setting
- Familiarity with CRM software and customer success tools

Technical Requirements:
- Dedicated home office space conducive to remote work
- Reliable high-speed internet connection
- Availability to work within US time zones for team collaboration
- Proficiency in using virtual communication tools such as Zoom, Slack, and CRM platforms

Desired Skills:
- Experience in a remote work environment or managing remote teams
- Knowledge of sales strategies and techniques
- Ability to adapt quickly to changing priorities and customer needs
- Strong analytical skills for interpreting customer data and metrics

Compensation & Benefits:
We offer a competitive annual salary range of $60,000 - $80,000 for this remote position, commensurate with experience. In addition, we provide a home office stipend or equipment allowance, flexible working hours to accommodate different time zones, virtual onboarding, and access to remote team collaboration tools. Employees also enjoy virtual team building activities and occasional travel opportunities for team meetups.

How to Apply:
To join our remote team at BCG, please submit your resume and a cover letter highlighting your relevant experience and remote work capabilities. We look forward to reviewing your application and exploring the possibility of working together to drive customer success in a remote environment.