Remote Customer Success Representative

Company Overview:
Doctor on Demand is a leading telemedicine platform revolutionizing healthcare delivery. Our remote-first culture fosters collaboration and innovation, enabling employees to work from anywhere in the USA. Embracing flexibility, we prioritize work-life balance and professional growth in a virtual environment.

Position Summary:
As a Remote Customer Success Representative at Doctor on Demand, you will play a pivotal role in ensuring exceptional customer experiences. You will engage with clients, addressing inquiries, resolving issues, and promoting our services to drive customer satisfaction and retention.

Key Responsibilities:
- Provide top-tier customer support via phone, email, and chat channels
- Understand and address customer needs to enhance their telemedicine experience
- Proactively reach out to clients to gather feedback and promote service offerings
- Collaborate with cross-functional teams to improve service delivery and resolve issues promptly
- Maintain accurate records of customer interactions and feedback in our CRM system

Required Qualifications:
- 2+ years of experience in customer service or customer success roles
- Excellent communication and problem-solving skills
- Ability to work independently and efficiently in a remote setting
- Proficiency in CRM software and remote collaboration tools
- Strong multitasking abilities and attention to detail
- Bachelor's degree in a related field

Technical Requirements:
- Dedicated home office space conducive to remote work
- Reliable high-speed internet connection (minimum 25 Mbps)
- Availability to work within Pacific to Eastern time zones
- Proficiency in using video conferencing tools like Zoom or Microsoft Teams

Desired Skills:
- Experience in the healthcare or telemedicine industry
- Familiarity with Zendesk or similar customer support platforms
- Proven track record of meeting or exceeding customer satisfaction goals
- Ability to adapt to changing priorities and handle high-pressure situations

Compensation & Benefits:
Salary Range: $45,000 - $55,000 annually, commensurate with experience
- Health, dental, and vision insurance
- 401(k) retirement plan with employer match
- Home office stipend or equipment provided
- Flexible working hours to accommodate personal commitments
- Virtual team building activities and professional development opportunities

How to Apply:
To join our remote team at Doctor on Demand, please submit your resume and a cover letter highlighting your relevant experience and remote work capabilities. We look forward to reviewing your application and exploring the possibility of working together to transform healthcare delivery in a virtual landscape.