Remote Customer Support Specialist (Customer Success Manager)

Kingfisher plc is hiring for Remote Customer Support Specialist (Customer Success Manager) About Kingfisher plc Sector: Retail Industry: Retail - Home Improvement Headquarters: London, N/A Website: https://www.kingfisher.com Kingfisher plc is a forward-thinking organization that has embraced remote work culture, allowing employees to work from anywhere while maintaining productivity and work-life balance. Remote Job Opportunity Kingfisher plc has announced an opening for the position of Remote Customer Support Specialist (Customer Success Manager), listed on The Muse. This is a fully remote position that allows you to work from anywhere, providing flexibility and work-life balance while contributing to meaningful projects. Job Description Customer Success Managers focus on ensuring customer satisfaction and retention. They build relationships with clients, understand their needs, and work to maximize the value customers receive from products or services, ultimately driving customer success and loyalty. This remote position offers the flexibility to work from anywhere while maintaining high productivity and collaboration with team members across different locations. As a remote team member, you'll enjoy the freedom to work from your preferred location while staying connected with colleagues through modern collaboration tools. Key Responsibilities Build and maintain strong customer relationships, ensuring customer satisfaction and retention. Identify opportunities to upsell or cross-sell products or services. Gather and relay customer feedback to improve products.. Additionally in this remote role: Collaborate effectively with remote team members using digital communication tools. Manage time efficiently while working independently in a remote setting. Participate in virtual meetings and maintain regular communication with stakeholders. The remote nature of this position requires excellent communication skills and the ability to work independently while maintaining strong connections with the team. Required Skills & Qualifications Customer relationship management Onboarding and training Customer feedback analysis Retention strategies Cross-selling and upselling Strong communication and empathy Customer advocacy. Essential remote work skills include: Strong communication skills, Self-motivation, Time management, Proficiency with remote collaboration tools Ideal candidates for this remote position should be self-motivated, disciplined, and comfortable with virtual collaboration tools. Remote Work Benefits In addition to competitive compensation, this remote position offers: Work from anywhere flexibility No daily commute Customizable work environment Better work-life balance Opportunity to work with diverse teams across locations Employee Benefits & Perks Childcare Assistance, Paid Time Off (PTO), Relocation Assistance, Flexible Work Arrangements, Professional Development Why Join Kingfisher plc Remotely? Working remotely with Kingfisher plc means joining a progressive organization that values results over physical presence. You'll be part of a dynamic virtual team in the Retail - Home Improvement sector that prioritizes collaboration, innovation, and work-life balance. Our remote work culture is designed to support your professional growth while allowing you the flexibility to work in an environment where you're most productive. Ready to embrace the future of work? Apply now for this exciting remote opportunity with Kingfisher plc and take your career to the next level from the comfort of your chosen workspace.