Remote Help Desk Support

Company Overview:
Bloomberg is a renowned global financial services and media company, dedicated to providing trusted information and technology to decision-makers in business, finance, and government. Embracing a fully remote work culture, Bloomberg values flexibility, inclusivity, and innovation in its distributed teams across the USA.

Position Summary:
As a Remote Help Desk Support at Bloomberg, you will play a crucial role in delivering exceptional customer service and technical assistance to clients remotely. You will be an integral part of our customer support team, ensuring smooth operations and resolving technical issues promptly and efficiently.

Key Responsibilities:
- Provide remote technical support and troubleshooting assistance to clients via phone, email, or chat
- Assist users in resolving hardware, software, and network issues
- Document and track support interactions and resolutions in the system
- Collaborate with cross-functional teams to escalate and resolve complex technical problems
- Deliver excellent customer service and ensure client satisfaction with every interaction

Required Qualifications:
- Proven experience in a help desk or technical support role
- Strong communication skills and ability to explain technical solutions clearly
- Proficiency in troubleshooting hardware, software, and network issues remotely
- Ability to work independently and prioritize tasks effectively in a remote environment
- Reliable high-speed internet connection and a dedicated home office setup
- Comfortable working remotely and managing time efficiently

Technical Requirements:
- Secure home office setup with a quiet workspace and necessary equipment
- Minimum internet speed of 25 Mbps for seamless remote connectivity
- Availability to work within specified time zones for team collaboration and client support

Desired Skills:
- Certifications in IT support or relevant fields
- Experience with remote collaboration tools such as Slack, Zoom, or Microsoft Teams
- Familiarity with CRM systems for ticketing and tracking customer interactions
- Strong problem-solving abilities and attention to detail
- Proactive attitude towards learning new technologies and processes

Compensation & Benefits:
- Competitive annual salary range of $45,000 - $60,000, commensurate with experience
- Home office stipend or equipment provided for a comfortable remote workspace
- Flexible working hours with consideration for different time zones within the USA
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Opportunities for professional development and career growth within a remote-first company

How to Apply:
To join our remote team at Bloomberg, please submit your resume and a cover letter highlighting your relevant experience and interest in the position. We look forward to reviewing your application and exploring the possibility of you becoming part of our dynamic remote customer support team.

Thank you for considering a career with Bloomberg - where remote work meets excellence in customer service and technical support.