Remote Help Desk Support

Company Overview:
Trello, a leading provider of remote collaboration tools, fosters a vibrant remote work culture where employees thrive from anywhere in the USA. Our distributed team embodies inclusivity, flexibility, and innovation, creating a dynamic virtual workspace that values work-life balance and productivity.

Position Summary:
As a Remote Help Desk Support at Trello, you will play a pivotal role in providing exceptional customer service and technical assistance to our diverse user base. This fully remote position offers a unique opportunity to showcase your troubleshooting skills while contributing to a collaborative and supportive virtual environment.

Key Responsibilities:
- Respond to customer inquiries and technical issues through various communication channels
- Troubleshoot software problems and guide users on issue resolution
- Document and escalate complex technical issues to the appropriate teams
- Provide timely and effective solutions to enhance customer satisfaction

Required Qualifications:
- Proven experience in customer support or technical help desk roles
- Strong communication skills and ability to empathize with users
- Proficiency in remote communication tools and ticketing systems
- Excellent problem-solving abilities and attention to detail
- Self-motivated and able to work independently in a remote setting

Technical Requirements:
- Dedicated home office with high-speed internet connection
- Proficient in using remote collaboration tools like Zoom, Slack, and Trello
- Availability to work in Pacific Standard Time (PST) or Eastern Standard Time (EST)
- Reliable computer with updated software and hardware specifications

Desired Skills:
- Multitasking abilities to handle multiple customer inquiries simultaneously
- Familiarity with CRM software and knowledge bases for efficient issue resolution
- Experience in working with cross-functional remote teams for seamless collaboration

Compensation & Benefits:
- Competitive annual salary range of $45,000 - $55,000 commensurate with experience
- Home office stipend or equipment provided to support remote work setup
- Flexible working hours with consideration for different time zones
- Virtual onboarding process and ongoing professional development opportunities
- Access to remote team collaboration tools and virtual team building activities
- Occasional travel requirements for team meetups and training sessions

How to Apply:
If you are passionate about delivering exceptional customer support in a remote work environment, please submit your resume and a cover letter highlighting your relevant experience to our online application portal. Join Trello's remote team and embark on a rewarding career journey with us!