Remote IT Support Specialist

Company Overview:
Atlassian is a leading company in the Remote Technology industry, known for its innovative software solutions that enable remote teams to collaborate effectively. Atlassian has a strong remote work culture, allowing employees to work from anywhere in the USA. The company values work-life balance, encourages autonomy, and provides a supportive virtual work environment for its distributed teams.

Position Summary:
As a Remote IT Support Specialist at Atlassian, you will be responsible for providing technical assistance and support to remote employees across the organization. You will troubleshoot IT issues, resolve software and hardware problems, and ensure seamless operation of remote systems to support our virtual team collaboration.

Key Responsibilities:
- Respond to IT support requests from remote employees in a timely manner
- Troubleshoot and resolve technical issues related to software, hardware, and network connectivity
- Install and configure software applications and updates remotely
- Collaborate with the IT team to implement IT security protocols for remote work environments
- Provide remote training and guidance to employees on IT tools and best practices

Required Qualifications:
- Proven experience as an IT Support Specialist or similar role in a remote work setting
- Strong knowledge of IT systems, software, and hardware troubleshooting
- Excellent communication skills and ability to provide remote support effectively
- Proficiency in remote desktop applications and remote IT tools
- High-speed internet connection and a dedicated home office setup
- Self-motivated with the ability to work independently and collaboratively in a distributed team environment

Technical Requirements:
- Home office setup with a quiet workspace and ergonomic chair
- Minimum internet speed of 25 Mbps for seamless remote work
- Comfortable working in a virtual team environment with flexible working hours
- Ability to work in Eastern or Pacific time zones to align with team collaboration hours
- Proficiency in using remote collaboration tools such as Slack, Zoom, and Jira

Desired Skills:
- IT certifications such as CompTIA A+ or Network+
- Experience with cloud-based IT solutions and remote server management
- Familiarity with IT security best practices for remote work environments
- Strong problem-solving skills and ability to adapt to changing IT needs
- Proven track record of successful remote team collaboration and communication

Compensation & Benefits:
- Competitive annual salary range of $60,000 - $80,000 based on experience and qualifications
- Home office stipend or equipment provided to support remote work setup
- Health insurance, retirement plans, and other standard benefits
- Flexible working hours with the opportunity for occasional team meetups
- Virtual onboarding process and access to remote team collaboration tools

How to Apply:
To apply for the Remote IT Support Specialist position at Atlassian, please submit your resume and a cover letter highlighting your relevant experience and qualifications for remote work. We look forward to reviewing your application and potentially welcoming you to our remote team at Atlassian.